Thank you for shopping with Marshall Trails. This Shipping Policy explains how we handle the delivery of your Travel Accessories, Fishing Gear, and Hiking Gear orders. Marshall Trails operates worldwide and is committed to ensuring that your purchases are delivered safely and on time.
Shipping Coverage
Marshall Trails ships orders worldwide. We work with reliable delivery partners to ensure smooth and efficient shipping to your destination.
Processing Time
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All orders are processed within 2–4 business days after confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
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Once your order is processed and shipped, you will receive a confirmation message with delivery details.
Delivery Time
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Delivery times may vary depending on your location and local postal services.
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Standard international delivery usually takes 7–21 business days after dispatch.
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Remote or rural areas may experience slightly longer delivery times.
Payment Method
Marshall Trails offers Cash on Delivery (COD) as the only payment method. You are required to pay the total order amount upon receiving your package.
Shipping Charges
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Shipping fees may vary based on location, package size, and weight.
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Any applicable shipping charges will be displayed at checkout before you confirm your order.
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For certain promotional offers, free shipping may apply to eligible orders.
Order Tracking
Once your order has been shipped, tracking details will be provided (if available) through your order confirmation or email. You can use this tracking information to check your shipment status.
Incorrect Address
Please ensure all delivery details are entered correctly at the time of checkout. Marshall Trails is not responsible for delays or failed deliveries caused by incomplete or incorrect addresses provided by the customer.
Delayed or Lost Shipments
While we make every effort to deliver orders promptly, external factors such as customs delays or weather conditions may cause unforeseen delays. If your order has not arrived within the estimated timeframe, please contact us at [email protected] for assistance.
Damaged Packages
If your order arrives with visible damage, please refuse delivery and notify us immediately at [email protected]. If you discover damage after accepting delivery, contact us within 48 hours with photos of the damaged product and packaging.
Customs and Duties
For international shipments, customs fees, import taxes, or other related charges may apply depending on your country’s regulations. These charges are the responsibility of the customer.
Changes to This Policy
Marshall Trails may update this Shipping Policy at any time. Any modifications will be posted on this page with an updated effective date.
Contact Us
If you have any questions about shipping or delivery, please reach out to us at:
Email: [email protected]