At Marshall Trails, we take pride in providing high-quality Travel Accessories, Fishing Gear, and Hiking Gear to customers worldwide. Our Returns & Refund Policy outlines the conditions under which you can request a return, replacement, or refund for your order.
Eligibility for Returns
We accept returns only in the following cases:
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The product is defective or damaged upon delivery.
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You received an incorrect item that differs from what you ordered.
To qualify for a return, please ensure:
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The item is unused and in its original packaging.
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A return request is submitted within 7 days of receiving the product.
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Proof of purchase (such as your order confirmation or receipt) is provided.
Items Not Eligible for Return
The following items cannot be returned:
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Products that have been used, altered, or damaged by the customer.
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Items returned after the 7-day window.
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Items without original packaging or missing components.
Return Process
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Contact us at [email protected] with your order details and a brief explanation of the issue.
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Our support team will review your request and provide return instructions if eligible.
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You may be asked to send photos of the product to verify the issue.
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Once approved, you will receive details for returning the product.
Shipping for Returns
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If the return is due to our error (wrong or defective item), we will cover the return shipping cost.
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If the return is for any other reason, the customer is responsible for return shipping charges.
Refunds
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Refunds are issued only after we receive and inspect the returned item.
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Once approved, your refund will be processed according to your original payment method.
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Refunds may take 7–10 business days to process after the item has been received and approved.
Exchanges
If you prefer to exchange a defective or incorrect product instead of receiving a refund, please indicate this in your return request. Exchanges are subject to product availability.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us immediately at [email protected] with clear photos of the issue and your order number. We will arrange for a replacement or refund at no additional cost.
Cancellations
Orders can only be canceled before they are shipped. Once the item is dispatched, cancellation is not possible.
Contact Us
For any questions or assistance regarding returns, refunds, or exchanges, please contact us at:
Email: [email protected]